1. Our philosophy is to offer stress free grooming for your dog. We pay special attention to older pets and pets with health issues.
Your pets safety and comfort are our first priority.
We will not perform any grooming procedure that cause pain or a level of stress that we think is excessive. This includes nail trimming in some situations.
Senior pets will be groomed for cleanliness and comfort.
2. Cancellation policy
We require a 48 hour cancellation notice. This is very important as we work by route and amount of time allotted to groom your dog. We need the 48 hours in order to rearrange our schedule and find a replacement. Failure to call 48 hours in advance may result in a charge of $35 that must be paid prior to your next grooming appointment. Please understand that we have reserved the time for you.
3. You, the dog owner, will advise us of any medical, physical, emotional issues, behavior problems, allergies, sensitivities, or pre-existing conditions.
We will arrive as close to the scheduled appointment time as possible, however, sometimes situations occur that will disrupt the daily schedule of the groom. This includes traffic, weather, mechanical difficulties, spending more time with an older/younger dog or a difficult dog. The dog’s safety will never be compromised by rushing to meet a schedule.
You will be called and advised of an arrival time when schedules change beyond our control. You should plan to be available 30 minutes before and 30 minutes after the allotted time on a normal basis.
5. Pricing varies for each dog and is determined by breed, size, services requested, and condition of your pet.
Additional charges apply for de-matting, de-shedding, excessive coat and flee treatment due to the additional time it takes.
Additional charges may apply due to the dog’s temperament and behavior during the groom.
All quotes are not final until the end of the grooming appointment. We just charge for our time and behavior of animal and condition of coat are dependent.